Plans, evaluates and creates process documentation to be implemented by Customer Service Officer and Assistant.
Builds and Improves client relationships and customer service quality results by considering, evaluating and re-designing processes; establishing and communicating service metrics, monitoring and analyzing results.
Resolves complaints, issues, and concerns of clients and give adequate solutions.
Deals with and diffuses all difficult client issues or situations.
Elevates to management immediately all central issues involving clients.
Communicate with clients face to face, via phone, email or letter.
Four (4) years graduate in Business Studies/Administration/Management, Marketing, Advertising or equivalent.
With three (3) years work experience in a senior level for Customer Service.
Preferably with work experience in real estate/property development.